Join ONOMO Hotels as a Restaurant Supervisor at ONOMO Waterfront!

As a Restaurant Supervisor , you will play a pivotal role in delivering exceptional guest experiences. You will oversee the day-to- day operations of the restaurant and bar, ensuring smooth service, team efficiency, and compliance with ONOMO standards. This role requires strong leadership, a hands-on approach, and a passion for hospitality excellence.

Key Responsibilities

• Supervise daily restaurant and bar operations to ensure high-quality service and guest satisfaction.

• Train, guide, and motivate front-of-house staff to maintain service excellence and adherence to brand standards.

• Assist with staff scheduling, recruitment, and performance management.

• Provide recommendations and sell dishes and beverages to enhance the guest experience and drive sales.

• Ensure compliance with health, safety, hygiene, and environmental standards.

• Handle customer feedback and resolve issues promptly and professionally.

• Support the Restaurant Manager with administrative tasks, including stock control, cash-up procedures, and reporting.

• Monitor financial performance and contribute to achieving sales and profitability targets.

• Uphold and promote ONOMO’s values, culture, and operational procedures.

Qualifications and Experience

• 2–5 years of proven experience as a Restaurant Supervisor, Team Leader, or similar leadership role within the hospitality industry.

• Strong knowledge of restaurant operations and customer service best practices.

• Proficiency in Micros POS and Microsoft Office Suite (Excel, Word, Outlook).

• Excellent communication, interpersonal, and leadership skills.

• Ability to multitask, work under pressure, and manage multiple priorities effectively.

• Detail-oriented with strong organisational and problem-solving abilities.

• Understanding of financial controls and administrative duties related to restaurant management.

• Knowledge of Health & Safety, Food Hygiene, and Environmental standards.

• A passion for delivering memorable guest experiences and fostering repeat business.

Location: ONOMO Waterfront, Cape Town