Join ONOMO Hotels as a Receptionist at Onomo Kigali!

Are you friendly , well presented ,always willing to help and go an extra mile for a guest? Join our Onomo family and become a key part of our vibrant and friendly team of professionals at ONOMO Kigali!

We are a Pan- African lifestyle brand known for providing exceptional hospitality experience and we are looking for Receptionist to ensure professional service , high guest satisfaction, and offer advise about the hotel and its surroundings.

Key Responsibilities Include:

•Welcome Guests: Greet guests with attentiveness, interest, and the signature “ONOMO” smile.

•Provide Efficient Service: Ensure smooth and friendly service, always available and courteous.

•Build Customer Loyalty: Foster guest loyalty through warm and personal interactions.

•Anticipate Needs: Respond promptly to guest requests and inform management of any issues.

•Multitasking: Handle reception duties, cash register and the switchboard

•Manage Calls: Take messages and manage incoming calls efficiently.

•Reservations & Check-ins: Log reservations and execute check-in/check-outs in line with hotel procedures

•Communicate Information: Inform guests about their stay , available services and schedules.

•Collaborate with other Departments: Alert relevant teams about guests concerns

Qualifications and Competencies:

•At least 2 years of experience as a receptionist

•Customer oriented mindset

•Strong Communication skills

•Ability to Multitask

•A desire to contribute to a positive hotel experience and build customer loyalty.

Location: Kigali, Rwanda