Join ONOMO Hotels as a Night Auditor at ONOMO Sandton.

Are you detail-oriented, reliable, and passionate about delivering exceptional guest experiences? Join the ONOMO Hotels family and be a key part of our dedicated team in Sandton!

We are a Pan-African lifestyle brand known for providing exceptional hospitality experiences, and we are looking for an experienced Night Auditor to ensure smooth operations during the night shift, guaranteeing a seamless guest experience.

Key Responsibilities include:

• Guest Check-in & Check-out: Ensure that all guests are checked in and checked out efficiently and professionally during the night shift, providing exceptional service at all times.
• Night Auditing: Perform daily audits of hotel financial transactions, ensuring all accounts balance and correct discrepancies as needed.
• Front Desk Operations: Handle guest inquiries, requests, and complaints promptly and professionally, providing solutions with a focus on guest satisfaction.
• Reporting: Prepare and maintain accurate financial and operational reports, including end-of-day cash and credit card reconciliations, ensuring all data is recorded accurately.
• Security: Oversee hotel security, including monitoring guest access, ensuring a safe and secure environment for all guests and staff members.
• Communication: Effectively communicate with all departments to ensure smooth operational processes and resolve any issues that may arise during the night shift.
• Night Shift Support: Provide support to hotel management in addressing any overnight issues and assist in maintaining the hotel’s operational standards.

Qualifications and Competencies required:

• Experience: Minimum of 3 years of experience as a Night Auditor or in a similar front desk role in a hotel.
• Attention to Detail: Strong ability to spot discrepancies in financial reports, manage accounts accurately, and maintain high standards of quality control.
• Customer Service: Exceptional guest service skills with the ability to handle a variety of guest needs, ensuring all inquiries are addressed in a timely and professional manner.
• Communication Skills: Clear communication skills, both verbal and written, with a focus on maintaining a positive relationship with guests and colleagues.
• Problem-Solving: Ability to handle emergencies or unexpected situations calmly and efficiently, making quick decisions to ensure guest satisfaction.
• Tech-Savvy: Proficient in using Opera and MS Office.
• Flexibility: Willingness to work the night shift, weekends, and holidays as required.