Under the supervision of the Rooms Division Manager, the Front Office Manager schedules and supervises all Front Office activities. The FO Manager helps to improve accommodation sales figures for the hotel, through promoting sales initiatives and ensuring a good management of his/her department.

Key Responsibilities include:

• Leading and managing the front office team to deliver outstanding guest service, ensuring all guest needs are met promptly and professionally.
• Overseeing check-in/check-out procedures, ensuring efficient and accurate guest registration.
• Maintaining guest satisfaction by resolving any issues or concerns in a timely and effective manner.
• Managing front office budgets, monitoring key performance indicators (KPIs), and ensuring adherence to financial targets.
• Coordinating guest requests and special requirements, maintaining high service standards and attention to detail.
• Ensuring all front office systems and procedures are followed in line with company policies and brand standards.
• Assisting in training and developing front office staff to ensure continued excellence in service delivery.
• Ensuring the front office area is always clean, organized, and welcoming for guests.
• Regularly reporting on front office performance, guest feedback, and operational efficiency to management.

Qualifications and Competencies required:

• 3+ years in front office roles, leadership, and guest service.
• Expertise in reservations, guest relations, and Opera systems.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Skilled in resolving guest concerns quickly.
• Proven leadership in fast-paced environments.
• Customer-focused with a passion for guest experience.
• Calm and professional under pressure.