Join the ONOMO Hotels and be part of our ever-growing lifestyle brand! We are seeking a skilled Reservations Manager to lead our reservations team. This position will report directly to the Regional Revenue Manager and Cluster GM of South Africa, and you will have the opportunity to shape booking strategies, optimize revenue, and ensure top-notch guest experiences across our Cape Town properties. If you are ready to take on a leadership role in a dynamic environment, we want to hear from you!

Key Responsibilities include:

• Overseeing the daily operations of the reservations department and the team, ensuring accuracy in bookings, availability, and guest inquiries.
• Managing and maintaining reservation systems to ensure all rates, availability, and room types are correctly entered and updated.
• Collaborating with Sales, Front Office, and Revenue teams to align on pricing strategies, promotions, and availability management.
• Analyzing reservation data and booking trends to identify growth opportunities and improve overall performance.
• Managing online travel agencies (OTA) and direct booking channels to ensure consistency and accuracy across platforms.
• Monitoring reservation performance and occupancy levels, providing regular reports to management.
• Leading, motivating, and developing the reservations team to maintain high service standards and operational efficiency.
• Providing exceptional guest service by addressing reservation inquiries and resolving issues in a professional and timely manner.
• Keeping up to date with market trends and competitor activities to refine booking strategies.

Qualifications and Competencies required:

• Minimum of 3+ years of experience in a Reservations or front office management role within the hospitality industry, with a solid understanding of reservation systems and revenue management.
• Strong analytical and organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with various teams.
• Proactive and results-oriented with a focus on optimizing booking performance and guest satisfaction.
• Leadership experience, with the ability to motivate and train a team to achieve departmental goals.
• A customer-centric approach, with a passion for creating seamless and efficient booking experiences.
• 
  

Location: Cape Town