Step into a leadership role at Inn on the Square and be part of the ONOMO Hotels family! Located in the heart of Cape Town, Inn on the Square is a vibrant part of our Pan-African lifestyle brand. We are seeking an experienced Front Office Manager to lead our front office team and ensure the smooth operation of daily activities, delivering exceptional service and memorable experiences to our guests.

Key Responsibilities include:

• Leading and managing the front office team to deliver outstanding guest service, ensuring all guest needs are met promptly and professionally.
• Overseeing check-in/check-out procedures, ensuring efficient and accurate guest registration.
• Maintaining guest satisfaction by resolving any issues or concerns in a timely and effective manner.
• Collaborating with other departments to ensure smooth communication and seamless operations across the hotel.
• Managing front office budgets, monitoring key performance indicators (KPIs), and ensuring adherence to financial targets.
• Coordinating guest requests and special requirements, maintaining high service standards and attention to detail.
• Ensuring all front office systems and procedures are followed in line with company policies and brand standards.
• Assisting in training and developing front office staff to ensure continued excellence in service delivery.
• Ensuring the front office area is always clean, organized, and welcoming for guests.
• Regularly reporting on front office performance, guest feedback, and operational efficiency to management.

Qualifications and Competencies required:

• Minimum of 3+ years of proven experience in a front office role within the hotel or hospitality industry, with a strong track record of leadership and guest service excellence.
• Solid understanding of front office operations, including reservations, guest relations, and hotel management systems (Opera).
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, team members, and other departments.
• Excellent organizational skills and the ability to manage time effectively, multitask, and prioritize.
• Strong problem-solving abilities, with a focus on resolving guest concerns and issues efficiently.
• Proven leadership skills with the ability to motivate and develop a team in a fast-paced environment.
• A customer-focused approach, passionate about delivering exceptional guest experiences.
• Ability to work well under pressure while maintaining a calm and professional demeanor.

Location: Cape Town