Join ONOMO Hotels as a Reservationist at ONOMO Dar es Salaam!

We are seeking for a detail-oriented and highly organized Reservationist to join our ONOMO Dar es Salaam team. This position is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional customer service. The successful candidate will be responsible for managing guest reservations, ensuring accuracy, and contributing to an excellent guest experience.

Key Responsibilities

• Handle incoming reservation requests via phone, email, and online channels.
• Accurately enter and update guest reservation information in our property management system (e.g., Opera).
• Provide information about room availability, rates, and hotel amenities.
• Communicate with guests to confirm, modify, or cancel reservations.
• Ensure all special requests or preferences are documented and met.
• Assist with troubleshooting reservation issues or special requests from guests.
• Collaborate with the front desk and other departments to ensure smooth guest check-ins and check-outs.
• Always maintain a professional and welcoming attitude.

Qualifications and Experience

• A qualification in hospitality, tourism, or any other related field.
• Minimum 2-5 years' experience in a similar role or any role in Front Office
• Proficient in using reservations systems such as Opera.
• Ability to work with the Microsoft Office suite.
• Strong communication skills, both verbal and written.
• Excellent organizational skills with the ability to multitask and prioritize.
• Ability to remain calm and composed under pressure.
• Flexible schedule and willingness to work weekends and holidays as needed.
• A positive, team-oriented attitude.

Location: Dar es Salaam, Tanzania